Your Questions, Answered

Shipping Information

We are proud to offer free shipping nationwide within South Africa—no minimum order required.

Production Times:

  • Prints: 1-3 business days
  • Premium Canvas & Floating Frames: 7-10 business days

Delivery Times:

  • South Africa: 2-5 business days, depending on your location.

We work with trusted courier services to ensure your artwork arrives safely and on time. Once your order ships, you'll receive live tracking details for peace of mind. For more information, check our Shipping Policy.

For international customers, select artwork is available on our global platforms like Singulart and jalitadewaal.com.

Returns & Exchanges

As all artwork is made to order, we can't unfortunatley not offer refunts.

However, your full satisfaction matters to us a lot. If you're not completely happy, exchanges are available within 30 days of delivery.

  • Exchange requests must be made via email at hi@iku.studio.
  • Customers are responsible for production costs and return shipping fees.

Damaged or incorrect orders will be replaced free of charge. Please contact us immediately upon receiving your order within 7 days.

For more information, check our Refund Policy

Payments

We accept secure online payments via major credit cards, PayPal and Paystack, offering multiple convenient payment options. For South African customers, we’re also exploring Payflex for split payments—perfect for larger purchases.

All transactions are encrypted for your safety, ensuring a seamless shopping experience.

Limited Editions

Our limited edition collection is exclusive, with only 10 pieces per size available.

Once sold out, these editions will not be reprinted or remade—so grab your favorite while it's available!

Gallery-Grade Quality

We are committed to delivering artwork of the highest quality, crafted to bring timeless, gallery-standard beauty to your space.

Fine Art Paper: Printed on luxurious Hahnemühle German Etching paper (310 gsm), featuring a rich texture and archival life of up to 80 years.

Premium Canvas: Hand-stretched and treated for vibrant color depth and durability. Each canvas is UV-protected and waterproofed to ensure lasting quality.

Every piece is designed to elevate your home or workspace with exceptional craftsmanship and artistry. We believe art should not only be beautiful but also adaptable, evolving with the seasons and the changing chapters of our lives.

Care & Maintenance

Keep your artwork looking its best:

  • Avoid direct sunlight to prevent fading.
  • Dust gently with a soft, dry cloth.
  • For framed canvas or float frames, avoid placing in high humidity areas.

Our pieces are made to last, and with proper care, they’ll remain as stunning as the day you received them.

If you order prints, we recommend visiting your local frame shop to have them framed promptly. Fine art paper prints are delicate in their natural form and framing ensures their longevity and protection for many years to come.

Collaborations & Partnerships

We’re passionate about partnering with bold thinkers and dreamers! Whether you’re looking to feature IKU Studio’s artwork in your space or collaborate on unique creative projects, we’d love to connect.

Hotels & Interiors: Transform your space with seasonal art rotations. Stay tuned for the launch of our exclusive "Art for Rent" service for B2B clients.

Collaborations: Let’s bring extraordinary ideas to life together.

Reach out to Jalita de Waal at hi@iku.studio to start the conversation!

Contact

Have a question or just want to say hi? Drop us a line!

  • Fire away an old fashioned email: hi@iku.studio (or use the contact form)
  • Studio Address: Lookout Centre 1F, 18 Main Street, Plettenberg Bay 6600, South Africa
  • Phone: +27 (0) 664 593 111

We’d love to hear from you, whether it's about your order, partnerships, or just a creative chat!

If you’re in Plettenberg Bay, swing by the studio for a coffee or tea—we’d love to meet you in person!

Your Space. Your Style. Your Story.